+34 971 384 620

Benestar's guarantees for quality, delivery, returns and exchanges

Purchasing guarantees at BenestarMenorca.com, your online shop.

At BenestarMenorca.com, we work only with top quality leather, with manufacturing carried out by our master craftsman along with a relatively small team. This assures the utmost in quality and design in all of our products.

GENERAL TERMS AND CONDITIONS

Purchases made at this website are subject to current legislation.

SHIPMENTS

Shipping companies:

  • European Union: Shipments are made via FEDEX.
  • All of Spain: Shipments are made via Envialia.
Shipping costs
  • European Union: Up to 2.5kg, from €12.50
  • Spain (Peninsula and Balearic Islands): From €5 to €9.
  • Rest of the world: Consult costs at info@benestarmenorca.com
  • For orders greater than €100, shipping costs are free within Spain.
SHIPPING TIMES

European Union: Shipments takes between 5 and 14 days.

Spain and Portugal: Shipments takes between 4 and 8 days (6 days average). If you are not home at the time of delivery (Envialia), a delivery notice will be left or you may be contacted at your contact telephone number that you provided so as to arrange delivery.

Shipments are not made on weekends and holidays.

PAYMENT OPTIONS

Payment will be executed via the CaixaBank payment gateway. Once at this page you will have the option to connect through your account (if you should have one) or make payment directly, by introducing your credit or debit card information.

This is a completely secure transaction. The data introduced shall at no time be seen nor stored by benestarmenorca.com, given that the entire process is carried out on the secure servers of the CaixaBank payment system. More information is available at www.redsys.es.

Payment can also be made via PayPal or by bank transfer.

Returns and exchanges

Exchanges or returns on your order can be made within 14 business days from the date of delivery of you order. (According to article 44 of Law 7/1995, from the 15th of January for Retail Commerce Planning modified by Law 47/2002, from the 19th of December).

Terms and conditions for returns

Any returned items must be in the same condition as when they were delivered, in the original packaging, with no signs that the product has been used whatsoever.

If returns are made beyond the accepted deadline or the items appear to have been used, damaged, or are not sent in their original packaging, Benestar Menorca will not accept said return and no refund will me made.

Return policy

www.benestarmenorca.com does not allow direct product exchange. If you should wish to exchange any item, you must return your purchase requesting reimbursement and proceed to place a new order. Reimbursement for returns shall only be possible if they adhere to our specific return policy.

Damaged or defective products

At Benestar Menorca, quality is fundamental. We exhaustively check each and every one of our fully traditionally handcrafted products under real conditions, to assure that they will withstand the everyday usage as they were designed. It is extremely rare for one of our products to be damaged or defective in any way.

Also noteworthy is the fact that our products are carefully crafted at a tiny workshop and hence each piece is unique and exclusive, so differences between two pieces of the same color will depend of the natural markings of each piece of leather.

MATERIALS
OUR LEATHER

Our leather is exclusively cowhide, 100% natural and of the highest quality with a range of finishes.

The types of leather we utilize can be divided into three categories:

  • NUBUCK – Its finish is similar to that of peach skin with a velvety feel, it is similar to suede although more durable.
  • VECCHIO – This is essentially oiled Nubuck, which gives it a distinctive broken-in look.
  • NAPA – Because it is much thinner, it is also very soft, although without sacrificing durability. This leather is extremely pleasant to the touch while providing greater flexibility.
OUR INSOLES

Our comfort shoes use an exclusive insole designed through extensive study and experimentation for the utmost comfort and to help avoid possible back problems. Our comfort insole is made of cork and lined with leather to provide maximum comfort.

Our flats are also padded and lined with leather.

For our abarca sandals we use authentic natural tanned cowhide.

OUTSOLES

Our outsoles are crafted in rubber, specially chosen to avoid slipping to assure grip on any surface.

Guarantee of personalized customer service

At BenestarMenorca.com you are our priority, and for this reason a primary goal of ours is to provide personalized customer service by telephone at (+34) 971 348 620 or by e-mail at info@benestarmenorca.com, as well as at our shop in Menorca or through our website Website contact. More information is available at Frequently Asked Questions.

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