Use this form to renounce an online purchase
The customer has the right to renounce this contract within 14 calendar days without any reason or penalty.
The renunciation period will expire within 14 calendar days from the day the customer purchases the item.
If you want to exercise your right of renunciation, it is necessary that you inform us through the renunciation form or a letter that you will have to send by email or mail.
To meet the cancellation deadline, it is sufficient for the costumer to send your communication concerning your exercise of the right of renunciation before the cancellation period has expired.
Effects of renunciation
In case of renunciation, we will refund to the costumer all the payments received after the purchase, including the costs of delivery without undue delay and, in any case, no later than 14 calendar days from the date on which we are informed about the costumer’s decision to cancel this contract. We will make the aforesaid refund using the same means of payment used by the costumer for the initial transaction, unless the costumer has otherwise expressly stated. In any case, the buyer will not incur any fees as a result of the refund. Transport costs of returning the products will be charged to the customer.
We may withhold the reimbursement until we have received the goods back or the costumer have supplied evidence of having sent back the goods, whichever is the earliest.
The costumer shall send back the items or hand them over to us without undue delay and, in any case, no later than 14 calendar days from the date on which we are informed about the costumer’s decision to cancel this contract. The deadline is met if the costumer sends back the goods before the period of 14 calendar days has expired.