Use this form to process a return
Exchanges or returns on your order can be made within 14 business days from the date of delivery of you order. (According to article 44 of Law 7/1995, from the 15th of January for Retail Commerce Planning modified by Law 47/2002, from the 19th of December).
http://benestarmenorca.bikube.es does not allow product exchange. If you wish to exchange any item, you must return your purchase requesting reimbursement and proceed to place a new order. Reimbursement for returns will only be possible if they adhere to our specific return policy.
The item returned must be in the same condition as the one sent. With its original packaging and without any sign or mark that the product could have been used.
If returns are made beyond the accepted deadline or the items appear to have been used, damaged, or are not sent in their original packaging, Benestar Menorca will not accept the return and the refund won’t be made.
Only the price of the product will be refunded. The costs and risks associated with returning the product will be charged to the buyer, who must send the package securely and with the necessary guarantees that the returned goods arrive in perfect condition.
Transport costs of returning the products will be charged to the customer.
However, if the reason for the return is due to an error on the part of Benestar Menorca or that the product presents a defect, is damaged or is incorrect, we will reimburse you the shipping costs and we will pay the costs of return.